Effective Date: January 1, 2025
Last Updated: January 1, 2025
Data Controller Information
Company Name: Profit Assist
Location: The Netherlands
Contact Email: privacy@profitassist.net
Data Protection Officer: privacy@profitassist.net
1. Introduction
Profit Assist ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational trading services.
This policy complies with the EU General Data Protection Regulation (GDPR) and Dutch data protection laws. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
GDPR Compliance
As a Netherlands-based company, we fully comply with the General Data Protection Regulation (GDPR) and ensure your data rights are protected under EU law.
2. Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR Article 6:
- Contractual necessity: To provide our educational services and fulfill our contractual obligations
- Legitimate interests: To improve our services, prevent fraud, and conduct business operations
- Consent: For marketing communications and optional features (where explicitly obtained)
- Legal compliance: To comply with applicable laws and regulations
3. Information We Collect
3.1 Personal Data You Provide
We may collect personally identifiable information that you voluntarily provide, including:
- Name and contact information (email address, phone number)
- Account registration details
- Payment information (processed securely by third-party providers)
- Discord username (for community access)
- Communications with our support team
- Feedback and survey responses
- Educational progress and preferences
3.2 Automatically Collected Information
We may automatically collect certain information about your device and usage:
- IP address and general location data
- Browser type, version, and language preferences
- Operating system and device information
- Pages visited, time spent, and navigation patterns
- Referral source and search terms
- Device identifiers and technical specifications
- Cookies and similar tracking technologies data
3.3 Third-Party Information
We may receive information about you from third-party platforms (such as Discord or payment processors) when you interact with our services through these platforms.
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Service Provision
- Providing and maintaining our educational services
- Processing payments and managing subscriptions
- Facilitating community access and participation
- Delivering personalized educational content
- Providing customer support and technical assistance
4.2 Communication
- Responding to your inquiries and requests
- Sending service-related notifications
- Providing educational updates and market insights
- Marketing communications (with your consent)
4.3 Business Operations
- Analyzing usage patterns and improving our services
- Conducting research and development
- Preventing fraud and ensuring security
- Complying with legal obligations
- Managing business relationships
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (for subscription and payment handling)
- Email service providers (for communications)
- Analytics services (for website and service improvement)
- Customer support platforms
- Cloud storage and hosting providers
- Discord (for community platform services)
All service providers are contractually bound to protect your data and use it only for specified purposes.
5.2 Legal Requirements
We may disclose your information if required by Dutch or EU law or in response to:
- Valid court orders or legal processes
- Government requests or regulatory inquiries
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
- Compliance with tax or financial reporting obligations
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate data protection safeguards.
6. International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Certification schemes or codes of conduct
- Binding Corporate Rules where applicable
We will inform you of any such transfers and the safeguards in place to protect your data.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure with regular updates
- Regular security assessments and penetration testing
- Limited access to personal information on a need-to-know basis
- Employee training on data protection and security
- Incident response and breach notification procedures
- Regular backup and disaster recovery processes
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user experience
- Prevent fraud and enhance security
8.1 Cookie Management
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We use the following types of cookies:
- Essential cookies: Necessary for website operation
- Performance cookies: Help us understand how visitors use our site
- Functionality cookies: Remember your preferences
- Marketing cookies: Used to deliver relevant advertisements (with consent)
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9.1 Retention Periods
- Account data: Retained while your account is active and for 2 years after closure
- Payment information: Retained for 7 years for tax and accounting purposes
- Marketing data: Retained until you withdraw consent or for 3 years of inactivity
- Support communications: Retained for 3 years for service improvement
- Website analytics: Anonymized after 26 months
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule.
10. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right | Description |
---|---|
Access | Request copies of your personal data and information about how we process it |
Rectification | Request correction of inaccurate or incomplete personal data |
Erasure | Request deletion of your personal data under certain circumstances |
Restriction | Request restriction of processing under certain conditions |
Portability | Receive your data in a portable format and transfer it to another service |
Objection | Object to processing based on legitimate interests or for marketing purposes |
Withdraw Consent | Withdraw consent where processing is based on your consent |
10.1 Exercising Your Rights
To exercise these rights, please contact us using the information provided below. We will respond to your request within one month, and we may request additional information to verify your identity.
10.2 Right to Lodge a Complaint
You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with the law.
11. Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services (such as Discord, payment processors, or social media platforms). We are not responsible for the privacy practices of these third parties.
11.1 Discord Integration
Our community features integrate with Discord. When you join our Discord server, Discord's privacy policy applies to your interactions on that platform. We only receive limited information necessary for community management.
We encourage you to review the privacy policies of all third-party services before providing any personal information.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending email notifications to registered users
- Providing notice through our community platforms
- Highlighting changes clearly for a reasonable period
Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
14. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify the Dutch Data Protection Authority within 72 hours
- Inform affected individuals without undue delay where required
- Provide clear information about the nature of the breach
- Explain the measures taken to address the breach
- Offer guidance on steps you can take to protect yourself
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have privacy concerns, please contact us:
Privacy Email: privacy@profitassist.net
Data Protection Officer: privacy@profitassist.net
General Support: support@profitassist.net
Company: Profit Assist
Location: The Netherlands
Response Time: We will respond to privacy inquiries within 30 days
For urgent privacy matters: Please mark your email as "URGENT - Data Protection"